First, visiting repairman number three thought the problem to be a wire/connection issue so he replaced all of those which are so conveniently located behind the large and fragile flat-screen and the long, heavy cabinet on which it resides. Unfortunately, regardless of all of the smart new wires and connectors which were now keeping company with the troop of recently freed dust bunnies, the self rebooting continued.
Next, he'd said it must be our state of the art DVR - so out went the precious DVR box along with all of our favorite shows we had so carefully selected, recorded and saved. You have to understand, it was an especially huge bummer to lose our programs as we were looking forward to piling on the couch and watching every last one of them over the much anticipated long, three day weekend, which was just a measly day or two away. (You've gotta enjoy the three day weekend deals whenever you're so fortunate as to have them come your way, even if all you intend to do is relax and enjoy a little TV time with the family - you just do.)
After the shiny new box that had compromised our weekend was in its place and brand new wires and connectors left the rebooting problem unresolved, repairman number three suggested that the problem must be in the attic.
(I've got to be honest with you, until then, I had no idea that Bright House had anything in our attic.)
Anyhow, was the repetitive self rebooting caused by whatever the heck it is that Bright House keeps in our attic?
Nope.
The problem was in the ground.
Since I had noticed BH trucks around Saxon Woods (our subdivision's name) more than usual - my guess was that we were not the only ones with the rebooting issues. When I had originally placed my service call to BH, however, their response was as if our house was the only one experiencing problems as there was not any indication of technical issues at their end.
A day or so later, BH repairman number one came for the first visit regarding our repetitive self rebooting issues. After about an hour of working on our DVR/cable box (no need for a new one, he'd said) and self rebooting being fixed, (or so he'd thought), the repairman shared his conclusion that whatever was causing the rebooting stuff to begin with, must be coming from outside because the work he had done inside was more or less a band-aid rather than a complete solution. He said he'd create a new work order requesting BH to service the 'outside stuff' he'd suspected to be the real culprit, as he himself could not address those issues as 'he was an inside guy', rather than 'an outside guy'.
After the shiny new box that had compromised our weekend was in its place and brand new wires and connectors left the rebooting problem unresolved, repairman number three suggested that the problem must be in the attic.
(I've got to be honest with you, until then, I had no idea that Bright House had anything in our attic.)
Anyhow, was the repetitive self rebooting caused by whatever the heck it is that Bright House keeps in our attic?
Nope.
The problem was in the ground.
Please take note...
One week prior to repairman number three's lengthy service visit,
the following events had occurred:
Since I had noticed BH trucks around Saxon Woods (our subdivision's name) more than usual - my guess was that we were not the only ones with the rebooting issues. When I had originally placed my service call to BH, however, their response was as if our house was the only one experiencing problems as there was not any indication of technical issues at their end.
A day or so later, BH repairman number one came for the first visit regarding our repetitive self rebooting issues. After about an hour of working on our DVR/cable box (no need for a new one, he'd said) and self rebooting being fixed, (or so he'd thought), the repairman shared his conclusion that whatever was causing the rebooting stuff to begin with, must be coming from outside because the work he had done inside was more or less a band-aid rather than a complete solution. He said he'd create a new work order requesting BH to service the 'outside stuff' he'd suspected to be the real culprit, as he himself could not address those issues as 'he was an inside guy', rather than 'an outside guy'.
Fair enough.
A couple of days past, the 'outside guy' came and left, rather quickly as I recall, saying that everything should be working fine, now. (I think our adorably fluffy, tail-wagging dog had scared him.)
Then, just a day or two later, our Internet connection started wigging out!
A couple of days past, the 'outside guy' came and left, rather quickly as I recall, saying that everything should be working fine, now. (I think our adorably fluffy, tail-wagging dog had scared him.)
Then, just a day or two later, our Internet connection started wigging out!
(Bad problem since I work from home.)
At this point, do you suspect that the self rebooting routine had possibly returned to plague us?
Finally, repairman number three, who had spent three plus hours in nearly every corner of our house and who had eventually dug up our cable stuff in the front yard ... saved the day, my career, sanity and who knows, possibly even my marriage. Yep, that's right, even though he'd started at the wrong end of the problem (inside rather than outside) and wrecked our long weekend as he'd failed to save our precious DVR'd shows by allowing that shiny new DVR to take our old DVR's place, repairman three became my hero. I mean, he'd embodied such dedication, such resolve , not to mention an enormous wealth of technical knowledge.
(Wow, you're quick.)
Finally, repairman number three, who had spent three plus hours in nearly every corner of our house and who had eventually dug up our cable stuff in the front yard ... saved the day, my career, sanity and who knows, possibly even my marriage. Yep, that's right, even though he'd started at the wrong end of the problem (inside rather than outside) and wrecked our long weekend as he'd failed to save our precious DVR'd shows by allowing that shiny new DVR to take our old DVR's place, repairman three became my hero. I mean, he'd embodied such dedication, such resolve , not to mention an enormous wealth of technical knowledge.
Though it was most certainly a
horrifyingly, traumatizing hardship,
I'm happy to announce that
my resilient family and I
survived the loss of
two new episodes of
Trust Me, The Mentalist, Damages,
Survivor, CSI, Ugly Betty
and LOST.
How we'll ever catch up and let alone, understand where the heck we are in the
flip-flopping story line of our favorite epic drama series,
LOST,
we may never know.
Do you think that Bright House has a guy to fix that?
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